Which of these is included in a success plan?

A success plan is a strategic document designed to guide the engagement between a customer and a service provider toward achieving specific goals and desired outcomes. The inclusion of customer business outcomes in a success plan is crucial because it outlines what the customer aims to achieve through their partnership with the service provider.

These outcomes typically relate to improvements in operational efficiency, revenue growth, or any key performance indicators that are critical to the customer's overall success. By focusing on these business outcomes, the success plan helps to align the efforts of both the customer and the service provider, ensuring that all activities are directed toward measurable goals.

The other options do not align with the primary focus of a success plan. Confidential customer information is sensitive and not relevant to the strategic objectives identified in a success plan. Customer HR processes could be important in a broader organizational context but are not directly tied to the goals and outcomes aimed for in a customer success strategy. Lastly, services cost are more about the economic transactions between parties rather than the strategic plan aimed at achieving specific success metrics. Thus, focusing on customer business outcomes is essential for aligning the customer journey with the desired results.