Cisco Customer Success Manager (CSM) Practice Exam

Renewal indicators are signs that a customer is likely to renew their subscription or contract with a service provider. When considering testimonials and customers actively seeking to optimize products and services, this indicates a positive engagement and satisfaction level. Customers who are looking to get more value from their investment are often more inclined to continue their relationship with the vendor. This reflects not only their satisfaction but also their commitment to the solution, suggesting they see potential for future growth and benefit.

On the other hand, increased product limitations may lead to frustration, new feature requests can indicate dissatisfaction or a gap in current offerings, and customer service complaints generally highlight customer dissatisfaction. These factors do not typically suggest a strong likelihood of renewal. Instead, they could signal potential risks or concerns that need to be addressed for the renewal to be successful.