Which list of components of a Customer Success Quarterly Success Review is common?

The choice that includes results from the prior quarter, agreed actions completed, and benchmarking with the market is particularly strong because it encompasses key elements that are crucial for assessing customer success.

Starting with results from the prior quarter, this component provides a retrospective look at how well the customer has been performing regarding the previously set goals and metrics. It serves as a foundation for understanding progress and areas for improvement.

The inclusion of agreed actions completed is vital. It demonstrates accountability and allows both the customer and the management team to discuss whether commitments made in previous sessions were fulfilled, fostering a sense of partnership and mutual responsibility.

Benchmarking with the market adds another layer of depth by comparing the customer's performance with industry standards or competitor metrics. This provides valuable insights into where the customer stands in relation to their peers and helps identify potential opportunities or threats.

Together, these components create a comprehensive review process that aligns with the goals of Customer Success by not only reflecting on past performance but also guiding future strategy. This holistic approach ensures that the customer is continuously supported in achieving their objectives and realizing the full value of their investment.