What type of barrier may arise if leadership questions the necessity of renewing a subscription?

Prepare for the Cisco Customer Success Manager Exam. Enhance your skills with flashcards and multiple-choice questions, with each providing valuable hints and explanations. Excel in your exam journey!

The situation where leadership questions the necessity of renewing a subscription can lead to an operational barrier. This occurs because operational barriers often stem from a lack of alignment or understanding of the value that the subscription brings to the organization. If leadership is not convinced about the need for the renewal, it may affect strategic decisions, resource allocation, and ultimately the operational functioning of the team or department that relies on that subscription.

In this context, questioning the necessity signifies potential misalignment on priorities or objectives within the organization, which can hinder the effectiveness of processes that depend on the continued use of the subscription. When leadership does not recognize the importance of a subscription for operational success, it can lead to disruptions in workflow, decreased productivity, and a failure to meet business goals, thus reinforcing the idea that the barrier is operational in nature.

Considering other possible barriers: financial issues pertain more to budgets and costs, technical barriers refer to challenges with the technology itself, and interpersonal barriers involve conflicts among team members. However, the root of the issue here relates directly to operational effectiveness influenced by leadership perception, making it an operational barrier.

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