What is a common consequence of not consulting end-users before implementing a new software solution?

Not consulting end-users before implementing a new software solution often leads to lower active user engagement. When stakeholders, particularly those who will be using the software daily, are not consulted during the development and implementation phases, they may feel that their needs and preferences have not been taken into account. This disconnect can lead to resistance to using the new system, as users may find it difficult to adapt to changes that do not reflect their workflow or requirements.

Additionally, when users are not involved in the decision-making process, they are less likely to feel ownership of the solution, which can decrease their motivation to engage effectively with the software. In contrast, involving end-users in the consultation process typically fosters a sense of inclusion and boosts their commitment to adapting to the new software, resulting in higher levels of engagement and satisfaction overall.