What action should be taken to remove barriers when a customer transitions from Implement to Use stage?

In the transition from the Implement to Use stage, it is crucial to focus on effectively supporting the customer in utilizing the product or service optimally. Providing direct technical expertise upon the customer's request addresses specific challenges they might face in this transition. This support enables the customer to overcome any obstacles quickly, ensuring they can fully exploit the features and capabilities of the solution.

Offering direct technical help can prevent misunderstandings and confusion around the product's usage, leading to an overall enhanced customer experience. It fosters confidence and empowers the customer, as they feel supported by an expert who can guide them through particular issues they are experiencing during this transitional phase.

While other options, such as break-fix support or training content, can be valuable, they may not address immediate and specific barriers as effectively as providing direct technical expertise when requested. This approach ensures tailored solutions that meet the customer's needs in real time, thereby facilitating a smoother transition into the Use stage.