What action should a CSM take if company leadership delays going into production?

Reinforcing the time to value of the solution is essential when company leadership is delaying going into production. Highlighting the benefits and the expected positive outcomes of using the solution can help to address any concerns or hesitation that leadership may have. Emphasizing how quickly the organization can start realizing the benefits can motivate decision-makers to move forward confidently.

By providing concrete examples of successful implementations and tangible results, the Customer Success Manager can reaffirm the importance of timely deployment and encourage stakeholders to commit to production. This strategic approach helps maintain momentum and keeps the focus on the overall objectives that the solution aims to achieve for the organization.