A large university has deployed a new IT solution designed to improve the overall student and staff experience. Which approach to measure success is the best?

The approach of using a combination of tailored surveys and IT tools-based metrics is the most comprehensive way to measure the success of the new IT solution deployed at the university. This method captures a multifaceted view of the user experience, incorporating both qualitative and quantitative data.

Tailored surveys can be designed to gather specific feedback from students and staff about their experiences, needs, and challenges. By aligning these surveys with the goals of the IT solution, the university can gain insights into areas of success and those needing improvement.

On the other hand, utilizing IT tools-based metrics allows the university to measure actual usage patterns, service performance, and engagement levels with the new IT solution. These metrics can provide objective data on how well the solution is being adopted and where it may be falling short.

Together, these elements offer a holistic view of the IT solution’s impact on the university environment, making it easier to understand user satisfaction and effectiveness. This combination empowers the institution to make informed decisions based on thorough analyses rather than relying on isolated data points.